Appointments Frequently Asked Questions for U.S. Citizen Services

Have a question about appointments? Please take the time to review the information on our website together with the following most frequently asked questions. If, after reviewing the information your question remains unanswered, please get in touch using our contact form.

Yes, all non-emergency services require an appointment.

No. Appointments cannot be made over the phone, please make an appointment through our online appointment system.

Please keep checking the website on a daily basis. We usually open appointment slots a month or more in advance. Also, we have cancellations every day, and the cancellations will be reflected in the system throughout the day.

The U.S. State Department’s appointment system does not generate automatic confirmation emails to protect the identity and privacy of our citizens. An appointment confirmation screen is immediately displayed when an appointment is made. There is a “Print” link located at the top of the screen and it is requested that you print your appointment confirmation page and bring it with you to your appointment.

If you were unable to print the confirmation page, you will still be permitted entry; however, your check-in time may be slightly increased.

You will still be permitted entry without your appointment confirmation page print-out; however, your check-in time may be slightly increased.

If you have forgotten your appointment password, you will need to start the process over from the beginning. Please complete the Bangkok contact form or Chiang Mai contact form and do not forget to include your full name (which the appointment was made under) the date and time of the appointment that needs to be cancelled.