Have a question about appointments? Please take the time to review the information on our website together with the following most frequently asked questions. If, after reviewing the information your question remains unanswered, please get in touch using our contact form.
Question: Do I have to make an appointment?
Yes, all non-emergency services require an appointment.
Question: Can I make an appointment over the phone?
No. Appointments cannot be made over the phone, please make an appointment through our online appointment system.
Question: There are no appointments available. What can I do?
Please keep checking the website on a daily basis. We usually open appointment slots a month or more in advance. Also, we have cancellations every day, and the cancellations will be reflected in the system throughout the day.
Question: I didn’t receive an email confirmation of my appointment. What do I do?
The U.S. State Department’s appointment system does not generate automatic confirmation emails to protect the identity and privacy of our citizens. An appointment confirmation screen is immediately displayed when an appointment is made. There is a “Print” link located at the top of the screen and it is requested that you print your appointment confirmation page and bring it with you to your appointment.
If you were unable to print the confirmation page, you will still be permitted entry; however, your check-in time may be slightly increased.
Question: I didn’t print out a copy of my appointment confirmation page. What do I do?
You will still be permitted entry without your appointment confirmation page print-out; however, your check-in time may be slightly increased.
Question: I would like to cancel or reschedule my existing appointment but forgot my password.
If you have forgotten your appointment password, you will need to start the process over from the beginning. Please complete the Bangkok contact form or Chiang Mai contact form and do not forget to include your full name (which the appointment was made under) the date and time of the appointment that needs to be cancelled.
Question: I want to make a notary appointment. There are 2(3 …) people signing the same document. Do I need to make separate appointments for each and every one of them?
Yes, each person needing a service needs to have an appointment.
Question: How can I contact the Embassy/consulate regarding a question that I can’t find on your website?
Please be sure to check our website first. If you still cannot find your answer, contact us:
