Make an Appointment

The ACS units in Bangkok and Chiang Mai are now accepting all mail-in passport applications and have limited in-person routine service appointment availability for passport and Consular Report of Birth Abroad applications until further notice. The Embassy and Consulate General are adhering to guidance from the Department of State and the Royal Thai Government regarding the resumption of operations. There are limitations on the number of appointments available as we try to ensure the safety of our customers by practicing social distancing in our waiting rooms.

For information about emergency services available at this time, please read below.  A link to request emergency services can be found at the bottom of the page:

U.S. Passport services:

The U.S. Embassy in Bangkok and the U.S. Consulate General in Chiang Mai are now accepting mail-in DS-82 adult passport renewal applications. If you meet the requirements to renew your passport by mail then you are not eligible to schedule an in-person appointment at the U.S. Embassy or Consulate. We are currently only offering limited in-person appointments for individuals who are required to submit a DS-11 passport application (minor applicants, first-time adult, first application after a lost/stolen passport). For more information about requesting an appointment please see the bottom of the page.

We understand many U.S. citizens are waiting anxiously for full routine consular services to be restored.  Our ability to return to business as usual is dictated by circumstances on the ground both in the United States and in Thailand, and by policies of the Royal Thai Government.  Full validity passports are only printed ​at passport agencies in the United States.  These agencies are just beginning to resume normal operations.  Delays of several weeks are expected as the backlog of applications is addressed.   We also have to limit the number of people present in the waiting room at any given time to prevent the further spread of COVID-19.

Notary services:

In general, the Department of State does not consider notary services to be eligible for emergency appointments. Recognizing that U.S. citizens in Thailand may have emergency needs for a notary services (i.e., life/death/financial hardship), we will review notary service appointment requests on a case-by-case basis. Due to limited staffing, we are not able to meet current demand, and approval for emergency notary services will be very limited.

For those seeking to notarize documents for use in the United States, you may wish to consider using alternative options, to include utilizing a remote notarial service provider.

A growing number of states accept documents notarized through online services; you will need to research whether they can be used in the state where your document will be filed. Remote notarization could fulfill your need for notary services more quickly. If you are requesting documents be notarized for use in the United States, we request you research whether a remote notarial service provider is available for your situation before proceeding with an emergency appointment request.

Report of the Overseas Birth of a U.S. Citizen:

If you need to obtain a U.S. passport for urgent travel for a child with a claim to U.S. citizenship, you can request an emergency appointment for a CRBA. CRBAs and full validity passports are only printed ​at passport agencies in the United States.  These agencies are just beginning to resume normal operations. Delays of several weeks are expected as the backlog of applications is addressed.

If we are able to accommodate your request for a CRBA appointment, and if the CRBA is approved, we can produce an emergency photo digitized passport (EPDP) for the child if your family has urgent travel. Your child will be able to travel with the emergency passport even if you do not yet have the CRBA certificate.

Other Emergency Services are provided as needed, on a case-by-case basis.

Unavailable services:

  • U.S. Visas (We cannot assist with or provide information on visas to the United States)
  • Social Security (We cannot assist with Social Security inquiries, please contact the Federal Benefits Unit in Manila Philippines)

If you have read and fully understand all of the above information, you may request an emergency appointment:

Request an Emergency Appointment or Service:

Please note: Only the individual(s) receiving service(s) and/or signing document(s) should schedule an appointment and appear. U.S. Embassy, Bangkok and Consulate General, Chiang Mai do not have sufficient waiting areas to accommodate guests (minor children are welcome to accompany their guardian if necessary).  If you request a notary appointment and have documents that require a witness, the witness can accompany you and does not need their own appointment.

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