Make an Appointment

Update 9/10/2020: The ACS units in Bangkok and Chiang Mai are accepting mail-in DS-82 adult passport renewal applications, and are now open for in person appointments for notary services, Certificate of Report of Birth Abroad (CRBA) services, and passport services for individuals who are required to submit a DS-11 passport application (minor applicants, first-time adult, first application after a lost/stolen passport).

Make an Appointment

The U.S. State Department appointment system reduces wait time which enhances service, security, and ensures the U.S. Embassy complies with building capacity regulations.

Appointments are REQUIRED for all non-emergency services. Please review the information below. Instructions to request appointments can be found at the bottom of the page:

Unavailable services:

  • U.S. Visas (We cannot assist with or provide information on visas to the United States)
  • Social Security (We cannot assist with Social Security inquiries, please contact the Federal Benefits Unit in Manila Philippines)

Appointments cannot be made via phone.

Day of Appointment Instructions:

In light of COVID-19, the U.S. Embassy in Bangkok and U.S. Consulate General in Chiang Mai are encouraging social distancing protocols.  Please arrive only at your exact appointment time – do not arrive early.  Practice social distancing and do not stand closely to other applicants who are not members of your immediate family or traveling party. Face masks are always required to be worn while in the U.S. Embassy and U.S. Consulate General facilities unless personnel request removal to verify identity. Follow the directions of the U.S. Embassy and U.S. Consulate General greeters and guards.

If you are experiencing flu-like symptoms or believe you may have been exposed to COVID-19, reschedule your appointment online by at least 14 days.

  • Ensure you are compliant with the below listed “Security Regulations”
  • Bring a printed copy of your appointment confirmation page. (Your check-in time will increase if you do not bring a printed appointment confirmation page)
  • Have your Passport and/or government-issued ID ready and easily accessible.
  • Ensure you bring the correct method of payment and fee for services rendered
  • Ensure you have all necessary forms/documents completed and ready to present at check-in
  • After passing through security, check-in at the ACS section with your appointment confirmation page and completed documents (Your check-in time will increase if you have incomplete forms/documents)

If you arrive more than 15 minutes before or after your appointment you may not be permitted to enter.

U.S. Embassy and U.S. Consulate General security procedures require inspection of all visitors entering U.S. Embassy and U.S. Consulate General facilities. Visitors should carry papers needed for appointments in a small clear plastic bag. Visitors will be allowed to store one cell phone upon entry at the U.S. Embassy and U.S. Consulate General gate. U.S. Embassy and U.S. Consulate General personnel and local guards are not liable for any lost or damaged cell phones in storage. Stored cell phones will be returned to visitors upon exiting U.S. Embassy and U.S. Consulate General facilities. The following items are prohibited and will NOT be stored for visitors:

  • Battery-operated or electronic devices, including: computer tablets, digital diaries, pagers, cameras, audio/video cassettes, compact discs, MP3s, floppy disks, laptops, or portable music players.
  • Backpacks, briefcases, suitcases, or any oversize handbags / travel bags (only small purses and wallets will be allowed).
  • Food items (a coffee and snack stand is available inside the U.S. Embassy facility).
  • Sealed envelopes or packages.
  • Cigarettes / cigars / match boxes / lighters.
  • Sharp objects such as scissors, pen knives, or nail files.
  • Weapons, restraints, or explosive materials of any kind.

The list provided above is not exhaustive. Other items may be prohibited at the discretion of security staff. The U.S. Embassy and U.S. Consulate General will not store of any of the above prohibited items (with the exception of one cell phone). Visitors are responsible to make alternate arrangements to store prohibited items before entering U.S. Embassy and U.S. Consulate General facilities.

Please note: Only the individual(s) receiving service(s) and/or signing document(s) should schedule an appointment and appear. U.S. Embassy, Bangkok and Consulate General, Chiang Mai do not have sufficient waiting areas to accommodate guests (minor children are welcome to accompany their guardian if necessary).

If you have read and fully understand all of the above information, you may make an appointment:

Make an appointment:

  • Bangkok Appointments:
    • To make an appointment for a notary, minor passport, first adult passport, or lost/stolen passport replacement please CLICK HERE
    • To renew an adult passport, please CLICK HERE for instructions.
  • Chiang Mai Appointments:
    • To make an appointment for a notary, minor passport, first adult passport, or lost/stolen passport replacement please CLICK HERE.
    • To renew an adult passport, please CLICK HERE for instructions.
  • Additional services:
    • Adult Passport Renewal by mail
    • Consular Reports of Birth Abroad (CRBA): All appointments for CRBAs in Thailand will be made only after receiving the application by mail to provide better service to our citizens. The system reduces appointment wait time and helps families fully prepare for their citizenship appointment at the Embassy and Consulate General. Please review the CRBA website first to make sure you have all of the necessary documentation collected and submitted for review.
    • Thai Visa Extension Letter Questions: The Royal Thai Government Immigration Bureau does not require a letter from the U.S. Embassy for visa extension requests, so the U.S. Embassy and Consulate General Chiang Mai will no longer provide letters of support for Thai visa extensions.  For more information please review our Covid-19 Information website.

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