Health Alert – U.S. Embassy Bangkok, Thailand (April 7, 2020)

Health Alert – U.S. Embassy Bangkok, Thailand (April 7, 2020)
Location:  Thailand
Event:  Flight Options From Phuket; Incoming International Flight Ban Until April 18; Suspension of All Passport Service, Except Emergency Passports

Phuket International Airport Closure
The Provincial Government of Phuket confirmed the closure of the Phuket International Airport from 12:01 a.m. on April 10 to 11:59 p.m. on April 30, 2020.  There are two domestic flights per day and one international flight from Phuket. 

International: The only remaining option is Qatar Airways on Wednesday, April 8.  Book directly with them at .

Domestic (Bangkok only): Travelers should contact NokAir (+66 02 088 8955) or Thai VietJet Air (+66 02 089 1909) directly for information on ticket availability or visit the respective ticket counters at the Phuket International Airport.  They can also contact the Phuket Airport Information Desk at +66 76 351 122.  

Any U.S. citizens in Phuket with an emergency request for assistance please email the American Citizens Services unit at

CAAT Extends Bans On All Arriving International Commercial Aircraft Until April 18, 2020
The Civil Aviation Authority of Thailand (CAAT) has extended its prohibition on all incoming international commercial passenger flights until 11:59 p.m. on April 18, 2020.  Still permitted are state or military aircraft, aircraft requesting emergency landing/technical landing, humanitarian aid/medical/relief flights, aircraft allowed to make repatriation flights, and cargo aircraft.  Passengers on aircraft which had departed the origin airports before the notification was issued will be subject to a 14-day quarantine upon arrival.

U.S. citizens traveling should check directly with their airlines regarding their scheduled departure as your flight may or may not be affected by the temporary ban.  (Please see “Transportation Into and Out of Thailand” below for more information on flight availability).

Please contact American Citizen Services at (Bangkok) or (Chiang Mai) and if you need immediate assistance.

Passport Services
As a result of the COVID-19 pandemic, U.S. Passport centers have suspended processing and shipping overseas photo-digitized passport (OPDPs) to all U.S. Embassies and Consulates.  As a result, adult passport renewal by mail service has been suspended until further notice.   Please be aware we will not be able to process any mail-in passport applications at this time.  We do still have the ability to produce an emergency photo digitized passport (EPDP) which is valid for one year.  If you have an emergency request, please e-mail (Bangkok) OR (Chiang Mai).

Nation-wide Curfew 
nation-wide curfew is currently in effect from 10:00 p.m. to 4:00 a.m..  Except for emergency medical care and travel to and from the airport, U.S. citizens should remain in their residences and hotel rooms during those hours.

Transportation Into and Out of Thailand 

We strongly advise temporary visitors in Thailand to arrange for immediate return to the United States while there is still an opportunity.   

U.S. citizens who wish to return to the United States should make commercial arrangements as soon as possible unless they are prepared to remain abroad for an indefinite period.  The U.S. government does not anticipate arranging repatriation flights from Thailand at this time.

Please reach out to airlines directly to book flights.  The following airlines are currently offering outbound flights from Thailand with a connection to the United States: Korean Air, Qatar Airways, Japan Airlines, and Lufthansa.

All flight routes are subject to cancellation without notice, and many flights are heavily booked.  Hub countries with connections to the United States are also imposing increasingly strict requirements.  Beginning midnight local time on April 3, Japan stopped allowing arriving passengers from the United States or Thailand to enter the country.  Passengers may transit Japan as long as they do not have to process through Immigration.  For verified information about the COVID-19 situation in other countries, please visit:

There are currently no government restrictions or requirements for U.S. citizens departing Thailand or entering the United States.  However, travelers should be prepared for domestic travel restrictions to be put into effect with little or no advance notice that may make travel to the airport in Thailand difficult.  Options for forms of domestic travel (including airplanes, buses, public vans, and trains) are also decreasing throughout Thailand.  In Chiang Mai, all inter-provincial bus and train services are cancelled until April 30.  Some private car services are still offering transportation between provinces of from Chiang Mai to Bangkok.  U.S. citizens who are considering returning to the United States are urged to work with airlines to make travel arrangements while flights are still available.  U.S. citizens should consider booking flights to major points of entry into the United States and then arrange for further domestic travel upon arrival.  

All airlines are operating on a reduced flight schedule.  We expect this trend of decreasing flight opportunities to continue.  Many travelers worldwide have reported unexpected flight cancellations and limited flight availability and seats.  If your travel has been disrupted, please contact your airline.

There are no international flights departing from Chiang Mai International Airport.  Due to additional airlines canceling domestic flight operations, this week there is an average of two flights per day from Chiang Mai International Airport to Bangkok.

Hotels Suspend Operations
Many hotels in Thailand have announced that they are suspending operations due to the COVID-19 pandemic.  Many major hotels in Chiang Mai are closed.  Hotels that suspend operations may ask guests to leave immediately or guests will be transferred to government-sponsored accommodation at their own expense.  Travelers should be prepared for further hotel closures throughout Thailand with little or no advance notice.

Royal Thai Government COVID Information
Please visit the Tourism Authority of Thailand’s website for updated information.  Additional information about restrictions across Thailand can be found at the Ministry of Public Health’s Department of Disease Control COVID-19 website.

Key Points on COVID-19: 

  • Widespread ongoing transmission of a respiratory illness caused by the novel coronavirus (COVID-19) is occurring globally.
  • The Centers for Disease Control (CDC) in Atlanta recommends that travelers avoid all nonessential international travel.
  • Older adults and people of any age with serious chronic medical conditions are at increased risk for severe disease.
  • There may be limited access to adequate medical care in affected areas of Thailand.
  • In the future, U.S. residents may have difficulty returning to the United States.
  • Travelers should avoid contact with sick people and wash their hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Thai regulations now require the wearing of face masks in public.
  • All international travelers should stay home for 14 days after returning from travel, monitor their health, and practice social distancing.

For more the most up-to-date information visit the CDC page on Novel Coronavirus and the CDC Travelers Health Page for travelers to Thailand.  Information is also available through the World Health Organization.

Actions to Take: